Cookie Policy

1. What is a Cookie?

A cookie is a small text file placed on your device (computer, tablet, phone) when you visit a website. Cookies allow the site to remember your preferences, provide certain essential features, and collect aggregated usage data to improve the visitor experience.

2. Essential Cookies

These cookies are necessary for the platform to function. Without them, certain basic features cannot be provided. They do not collect any information that could identify you for advertising purposes and cannot be disabled.

Examples: session management, maintaining your booking cart, language preference (FR/EN), CSRF security tokens for form protection.

3. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting information anonymously and in aggregate. The data collected is used solely to improve the operation of the site.

We use analytics tools (such as PostHog or Google Analytics in anonymized mode) to measure traffic, most-visited pages, and booking journeys. These cookies require your prior consent in accordance with Quebec Law 25.

4. Payment Cookies (Stripe)

Our payment provider Stripe places technical cookies when processing your transactions. These cookies are necessary for security and fraud prevention. They are managed by Stripe Inc. and subject to Stripe's privacy policy. We invite you to review Stripe's policy at stripe.com/privacy.

5. Personalization Cookies

These cookies remember your preferences (language, currency, departure region) to offer you a tailored experience on subsequent visits. They are not used for advertising purposes.

6. Third-Party Cookies

Some cookies may be placed by third-party services integrated into our platform, including for interactive maps (Azure Maps) or communication features. These third parties have their own privacy policies over which we have no direct control.

7. Managing Your Preferences

You may, at any time, manage or refuse non-essential cookies through the preference panel accessible from our site. You may also configure your browser to block or delete cookies. Note, however, that disabling certain essential cookies may affect the proper functioning of the platform.

For more information on cookie management, consult your browser's documentation (Chrome, Firefox, Safari, Edge).

8. Retention

The retention period for cookies varies by type:

- Session cookies: deleted when the browser is closed. - Essential persistent cookies: retained for up to 12 months. - Analytics cookies: retained for up to 13 months.

No cookie is retained beyond the period strictly necessary for its purpose.

9. Contact

For any questions regarding our use of cookies or to exercise your rights under Quebec Law 25, please contact us by email. You may also consult our Privacy Policy to learn more about the protection of your personal information.